FAQ + Contact
Get in touch - we love to chat to fellow runners
Shipping & Returns
Where do you ship to?
We ship worldwide. If you don't see your country on the dropdown at checkout, drop us a line and we'll figure it out.
Import duties and taxes
All orders shipped out of the EU are shipped without duties paid. You will be responsible for paying any import duties and taxes.
How much is shipping?
→ EU shipping is €10
→ Rest of the World is €25
How long does shipping take?
All orders ship with DHL. You'll be able to track with DHL once we ship.
→ EU orders expect 1-3 days
→ ROW orders expect 2-7 days
What is your return policy?
We are happy to offer an exchange or refund as long as your items are unused, in their original packaging with all tags and returned within 28 days of receipt. Please note, unwanted items are returned at your own expense. If your goods arrive damaged or not as described, please contact us and we will fix this for you.
How to Return Items
Please email us at hello@chancerunning.com and we'll send you further details.
What happens next
As soon as we receive your returned items, we’ll process them and either give you a refund or send your preferred alternative.
Sizing
What size product should I choose?
Each product has a size guide attached to it. If you are unsure, please send us a message and we'll help.
Stockists
Where is Chance stocked?
Payment Methods
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and PayPal.